Frustrated Disney Vera Bradley Fans Waiting on the Phone for Hours for ‘Mickey’s Paisley Celebration’ Bag



Vera Bradley has posted an update on their Vera Bradley Facebook page indicating they are bringing extra help in and keeping the phones open until midnight.

If you’ve been trying to order the new Disney Vera Bradley bags via telephone with no success, you’re not alone.

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In fact, it took us over three hours to obtain one for review.

The new Vera bags — including Mickey’s Paisley Celebration, which we previewed here — debuted this morning exclusively at the Vera Bradley store in Disney Springs.

For those who couldn’t make it to the store in person for the event, you can call (407) 828-0040 and order via phone.

Good luck with that.

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The new new Vera bags could be ordered by phone this morning starting at around 9 a.m., an hour before the store opened.

Frustrated Disney Vera Bradley fans have taken to Twitter and Facebook groups to complain about the busy phone lines… lines that have been tied up for hours.

Others were frustrated that the bags were not available for order online.

We’ve heard that there are only a few workers answering phone calls and they are absolutely slammed. And of course they are, as the bags are in very high demand and available through only one store.

Some who were complaining on various social media just gave up altogether, while other extremely lucky customers got through with minimal wait times.

In our case, it took three hours of repeated dialing — over 400 attempts — to land one bag, which we hope to review when it finally arrives.

For those hoping to score one of the new Disney Vera Bradley bags by phone, perseverance is key… or just find someone to pick it up in person during this weekend’s event.

(Provided there are any left in stock, that is.)

Let’s hope this shows the high demand for these bags and the Disney/Vera Bradley collaborations continue into the future.


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I've loved Disney as long as I can remember. As a former newspaper editor, web developer, and Disney comics freelancer, I'm able to combine that experience into writing about Disney online. I'm also the co-host of a Disney fan podcast called 'Pirates & Princesses.' Opinions mine.


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