Today, around 2:00pm, while leaving the Ticket & Transportation Center (TTC) at Walt Disney World, passengers were stuck on the monorail for 45 minutes. Shortly after departing the TTC, the “Blue” monorail stopped on the track after seeing sparks and smoke coming from underneath the monorail car. Guests were on their way to Epcot when his had occurred.
No Power on the Monorail
The monorail cut the power to prevent any chance of electrical fires. By doing so, this also caused the cars to lose their air conditioning. Some passengers aboard a few of which cars utilized the emergency windows to provide some air circulation, as they were becoming overheated due to the lack of AC and the humidity of the Florida climate.
Some of the passengers aboard were our own Thom and Kambrea Pratt and their two children. Thom brought this news to us live on Facebook, as they experienced the 45 minute journey back to the TTC. You can watch the full video, which was recorded live here
Disney provided guests with water after being pushed back to the TTC by a service tractor. Additionally, there were even some talking about fast passes for the loss of their time. The Pilot of the Monorail, Abdeil, kept in contact with all the guests though the intercom and emergency phone system. He provided updates and listen to guests who were providing him with updates. His ability to remain calm and provide updates in the expected “Disney” fashion never faulted.
Thank you to all of those who provided assistance from the local emergency services and Disney Cast members. Also a special thank you to our followers who stayed with Thom and his family throughout the entirety of the breakdown.
Thom reported that there were no injuries and they were on a bus headed to EPCOT.