Making a difference means giving everyone–Guests, partners and teams–an unforgettable experience. Cast Members in training learn this on their very first day, Disney 4 Keys.
Working on stage or backstage, Cast Members are curious, enthusiastic, dynamic and driven by a real love of the Resort and the Disney universe. The Walt Disney Company is one of the few companies where every individual shares an exceptional common goal: to make dreams come true for Guests of all ages!
Many of its Cast Members grew up with Disney, giving it a special place in their hearts. And now, through their jobs, they are the messengers of this magic, enchanting Resort Guests.
To guarantee a unique experience every day, Cast Members commit to respecting the 4 keys we share with The Walt Disney Company: Safety, Courtesy, Show, and Efficiency. Disney’s Four Keys are an integral part of our professions across the Resort. Each Key is essential, and together they guarantee an exceptional Guest experience.
We have word that just today, Disney has added a 5th key- INCLUSION.
The 4 standards have remained constant since Disneyland opened in 1955- UNTIL TODAY!