Disneyland Facing Major Backlog of Annual Pass Refund Requests

Governor Newsom has said that California theme parks won’t be able to reopen anytime soon – and that has many annual Disneyland pass-holders asking for refunds.

Catherine Mathews of Rancho Cucamonga told CBS News Los Angeles that she had bought four annual passes to Disneyland in June of 2019. Matthews said she was originally told it would take 8 to 10 weeks to get her prorated refund.

“Last week I called and a lady told me I was in a queue and when my name comes up something will happen,” she said. “Nothing has happened.”

Orange County resident Travis Griffith would take his son to Disneyland almost every week since 2015 until the pandemic shut the park down in March.

His 3 annual passes expired in September, but when he called last month for his refund, he says he was told a small team was working on refunds, and he would have to wait another 2 to 3 months.

Griffith is owed about $1,800.

“But it doesn’t matter if it’s 1,800 bucks, or someone making payments who is owed 200 bucks,” he said. “People need their money right now, and it’s not fair to keep it when they know people are struggling.”

A spokesperson told CBS News Los Angeles that this is an unprecedented time and they are processing refunds, but it takes time because everyone is due a different amount based on when their pass expired and which pass they have.

They said customers service will be reaching out to both of the people we interviewed to get them their refunds.

Kristi is the Media and PR Director for The Kingdom Insider. She's a lifelong Disney fan and grew up spending her family vacations at the Happiest Place on Earth. She resides in Florida with her husband and two boys, ages 4 and 6.