80.4 F
Disneyland and Walt Disney World Travel Deals
Home Disney News Family Takes Disney To Trial Over Their Current Disability Access Service Policy

Family Takes Disney To Trial Over Their Current Disability Access Service Policy

(Photo: Ricardo Ramirez Buxeda/Orlando Sentinel/TNS)
A family is claiming Disney violated the Americans with Disability Act when it changed it’s policy for their Disability Access Service (DAS) Pass. The change happened in 2013 and came with a new rule that people with Autism and other special needs can no longer go to the front of the line for other rides or attractions. They are given a return time, which depends on the current attraction wait time.
The initial lawsuit, where the plaintiff is identified as “A.L.,” was filed more than 5 years ago. To be clear, 20 other plaintiffs are on the lawsuit, but the suits were separated and A.L.’s case is the first of the 20 to go to trial.

Disney reps maintain that the change was made in response to reports of fraud, including visitors who hired people with disabilities to jump the lines. In a statement, a Disney spokesperson offered the company’s standard response to the case over the years: “Disney Parks have an unwavering commitment to providing an inclusive and accessible environment for all our guests.”

According to the lawsuit, The problem with Disney’s current policy is that some people with autism rely on routine and consistency, and waiting for reserved ride times can throw them off schedule and cause meltdowns and distress.

We will continue to monitor the case, and bring you the latest information. Please continue to follow The Kingdom Insider.

Want to go on vacation?
We recommend Academy Travel, a Disney Diamond Earmarked agency. Walt Disney World, Disneyland, Disney Cruise Line, Adventures by Disney, Universal Orlando Resort, Sea World and more -- they can do it all, and at no extra cost to you! Fill out the form below or call 609-978-0740 today!

If staying on property, which hotel would you prefer to stay at? Or you can specify Value, Moderate or Deluxe.
Packages offer guests an alotted amount of meal credits plus 2 snack credits per day, plus refillable Resort mug for each guest. Please note this is an upcharge.
How many days will you be spending in the Parks?
Adding Park Hoppers to your Walt Disney World tickets allows you to visit more than one Disney park in one day. Please note that this is an upcharge.
Admission to the Water Parks are not included in base ticket option. Please note that this is an upcharge.
If you plan on participating in a runDisney event during this trip, please let us know!
If you have booked a vacation with an Academy Travel agent in the past, please let us know who. If not, please leave blank.
Please give us any additional details that will make it easier and faster for us to Quote you! This can include requests for special ticketed events, other special requests, accommodations, celebrations etc. Help us help you make the most of your stay! You can also call (609) 978-0740 and mention this form on The Kingdom Insider.
Kristi is the Media and PR Director for The Kingdom Insider. She's a lifelong Disney fan and grew up spending her family vacations at the Happiest Place on Earth. She resides in Florida with her husband and two boys, ages 4 and 6.


Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.