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Family Takes Disney To Trial Over Their Current Disability Access Service Policy

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(Photo: Ricardo Ramirez Buxeda/Orlando Sentinel/TNS)
A family is claiming Disney violated the Americans with Disability Act when it changed it’s policy for their Disability Access Service (DAS) Pass. The change happened in 2013 and came with a new rule that people with Autism and other special needs can no longer go to the front of the line for other rides or attractions. They are given a return time, which depends on the current attraction wait time.
The initial lawsuit, where the plaintiff is identified as “A.L.,” was filed more than 5 years ago. To be clear, 20 other plaintiffs are on the lawsuit, but the suits were separated and A.L.’s case is the first of the 20 to go to trial.

Disney reps maintain that the change was made in response to reports of fraud, including visitors who hired people with disabilities to jump the lines. In a statement, a Disney spokesperson offered the company’s standard response to the case over the years: “Disney Parks have an unwavering commitment to providing an inclusive and accessible environment for all our guests.”

According to the lawsuit, The problem with Disney’s current policy is that some people with autism rely on routine and consistency, and waiting for reserved ride times can throw them off schedule and cause meltdowns and distress.

We will continue to monitor the case, and bring you the latest information. Please continue to follow The Kingdom Insider.


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Kristi is the Media and PR Director for The Kingdom Insider. She's a lifelong Disney fan and grew up spending her family vacations at the Happiest Place on Earth. She resides in Florida with her husband and two boys, ages 4 and 6.

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