Breaking News Update! Trouble in the Monorail: Passengers stuck on “Blue” Monorail At Walt Disney World


Today, around 2:00pm, while leaving the Ticket & Transportation Center (TTC) at Walt Disney World, passengers were stuck on the monorail for 45 minutes. Shortly after departing the TTC, the “Blue” monorail stopped on the track after seeing sparks and smoke coming from underneath the monorail car. Guests were on their way to Epcot when his had occurred.

No Power on the Monorail

The monorail cut the power to prevent any chance of electrical fires. By doing so, this also caused the cars to lose their air conditioning. Some passengers aboard a few of which cars utilized the emergency windows to provide some air circulation, as they were becoming overheated due to the lack of AC and the humidity of the Florida climate.

Some of the passengers aboard were our own Thom and Kambrea Pratt and their two children. Thom brought this news to us live on Facebook, as they experienced the 45 minute journey back to the TTC. You can watch the full video, which was recorded live here

Disney provided guests with water after being pushed back to the TTC by a service tractor. Additionally, there were even some talking about  fast passes for the loss of their time. The Pilot of the Monorail, Abdeil, kept in contact with all the guests though the intercom and emergency phone system. He provided updates and listen to guests who were providing him with updates. His ability to remain calm and provide updates in the expected “Disney” fashion never faulted.

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Thank you to all of those who provided assistance from the local emergency services and Disney Cast members. Also a special thank you to our followers who stayed with Thom and his family throughout the entirety of the breakdown.

Thom reported that there were no injuries and they were on a bus headed to EPCOT.

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  1. I got stuck on the monorail to EPCOT several years ago at closing for 2 1/2 hours. There was no transportation waiting for us, and while that parking lot isn’t huge, it was like a million miles after a full day at the parks and standing on the monorail during that entire time. Huge oversight by Disney to not have a guest relations person offering comps on a room or something, it was 3 in the morning! I wish I had thought to call and complain. I have worked there since and I’m sure it would be handled much differently now.

  2. I hope you don’t currently work there. Disney would drop you so quick. Yes, the place is magical onstage, but I used to work there and I had a reality check at the business side.

    Overall, I am still a customer of Disney and I still love the place, but I just see it for what it is; entertainment. My attitude is a bit different. I am sure to thank each employee (yes, I didn’t say Cast Member on purpose) and try to bring some magic to them. I love making them smile a genuine smile.

    • No we don’t work there. We are independent. We also take time to be kind to the “employees” and if they seem frazzled or short we ask how they are doing. Works wonders. Thom also made sure to go to Guest Relations and let them know that the monorail pilot did a great job in the situation. They woman there seemed happy that someone was there to say something nice about it and not complain. There were a lot of people demanding a lot of things when we got off. All we wanted to do was get a drink and go to Epcot. I do think they should have checked up on passengers to make sure they were okay (It was very hot) but other than that, they did all they could do and had emergency vehicles there within minutes.


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