Disney Cruise Line is reaching out to guests who were originally booked on a Disney Dream, Disney Fantasy, or Disney Magic sailing that was scheduled to depart between April 29 and May 17, 2020, and who moved their sail date due to concerns about the new coronavirus (COVID-19). Since then, with the wellbeing of its guests and team members as its top priority and in line with direction from health experts and government officials, Disney Cruise Line has canceled these sailings.
Disney Cruise Line would now like to offer guests an additional future cruise credit equal to 25% of the original voyage fare to use toward the reservation they modified. Once the modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit. Please note that this means guests who moved a sail date or selected a placeholder date between January 30 and April 10 on a canceled Disney Dream, Disney Fantasy or Disney Magic sailing through May 17, 2020, are offered an additional future cruise credit of 25% of the original voyage fare to use toward the reservation modified.
If your circumstances have changed and they would now like to cancel the reservation they modified, they may do so for a full refund of the original voyage fare they paid.
To take advantage of this offer, please contact a member of the Disney Cruise Line reservation team at 1-866-325-2112 or 407-566-3510. Guests requesting a refund should know that any refunds will be processed in the normal course of business, but may be delayed due to the high volume.
For guests who canceled their reservation during the same time frame, Disney Cruise Line is automatically refunding any cancellation fees that may have been charged. This refund will be processed back to the original form of payment but may be delayed due to the high volume.
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