With the wellbeing of its guests and team members as our top priority and in line with direction from health experts and government officials, Disney Cruise Line is extending the suspension of Disney Magic up to and including the October 2, 2020 sailing. This means that your clients’ sailing has been canceled.
In light of this cancellation, for your clients who are not paid in full, we will automatically refund any payment made toward the booking. This refund will be processed back to the original form of payment but may be delayed due to the high volume.
For your clients who are paid in full, we are offering them the choice of a 125% future cruise credit to be used for a future sailing that commences prior to March 31, 2022, or a full refund. The credit has been automatically added to their account. You may place a reservation on hold for your clients by applying it as a payment option when booking a new reservation online at DisneyTravelAgents.com.
For your clients who purchased the Adventures by Disney Cruise or Escape Package on six of the sailings as part of their vacation, the package will automatically be refunded back to the original form of payment.
Impacted departures include:
8/5 – 8-Night Northern Europe
8/13 – 7-Night Northern Europe
8/20 – 10-Night Northern Europe
8/30 – 7-Night Norwegian Fjords
9/6 – 7-Night British Isles
9/13 – 5-Night Western Europe
10/2 – 10-Night Westbound Transatlantic
Adventures by Disney Cruise or Escape Packages
8/5 – 8-Night Northern Europe: 8/2 Copenhagen Escape and 8/5 Northern Europe Cruise Package
8/13 – 7-Night Northern Europe: 8/10 Copenhagen Escape and 8/13 Northern Europe Cruise Package
8/20 – 10-Night Northern Europe: 8/17 Copenhagen Escape
8/30 – 7-Night Norwegian Fjords: 8/28 London Escape
9/6 – 7-Night British Isles: 9/4 London Escape
9/13 – 5-Night Western Europe: 9/11 London Escape
If you prefer to speak to someone directly, please contact a member of our reservation team at 1-866-325-6685 or 407-566-7797.
Disney Cruise Line is thanking its guests for their patience and understanding. They look forward to welcoming them aboard as soon as they can and making magic for them and their loved ones.