Disney Cruise Line is reaching out to guests who were originally booked on a Disney Magic sailing that was scheduled to depart between May 23 and June 7, 2020, and who moved their sail date due to concerns about the new coronavirus (COVID-19) between January 30-April 15, 2020. Since then, with the wellbeing of guests and team members as the top priority and in line with direction from health experts and government officials, Disney Cruise Line has canceled these sailings.
Disney Cruise Line would now like to offer guests an additional future cruise credit equal to 25% of their original voyage fare to use toward the reservation they modified. Once your modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit.
If your circumstances have changed and they would now like to cancel the reservation they modified, they may do so for a full refund of the original voyage fare they paid.
To take advantage of this offer, please book online or if you need to, please contact a member of the Disney Cruise Line reservation team at 1-866-325-2112 or 407-566-3510. Guests requesting a refund should know that any refunds will be processed in our normal course of business, but may be delayed due to the high volume.
For your guests who canceled their reservation during the same time frame, Disney Cruise Line is automatically refunding any cancellation fees that may have been charged. This refund will be processed back to the original form of payment but may be delayed due to the high volume.
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