The Walt Disney Swan and Dolphin hotels closed yesterday, March 24, 2020 and will remain closed through March 31, 2020.
The official statement on their website reads as follows:
The Walt Disney World Swan and Dolphin is implementing the following policies:
• In order to better serve our guests during the temporary closure of Walt Disney World Theme Parks and hotels, the Walt Disney World Swan and Dolphin will close effective Tuesday, March 24, 2020 at 12:00pm EST through March 31, 2020.
• For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by March 31, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
• For guests making new reservations for any future arrival date, including reservations with pre-paid rates, from today until April 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
• Please note that this policy does NOT apply to travel associated with a group booking. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
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