Annual Passes: Know Before You Go
Explore some important updates for Annual Passholders at Walt Disney World Resort.
Welcoming You Back to Walt Disney World Resort
Our Annual Passholders are some of our most loyal and valued Guests. We truly can’t wait to welcome you back—and we will do it with great thought.
With that in mind, when the parks reopen, park capacity will be significantly limited—and may continue to be for a period of time, based on guidance from health experts to promote physical distancing.
We understand how much excitement, thought and time goes into planning your Disney visits and realize some new changes may be disappointing. For example, during this unprecedented time, an annual pass will not guarantee park entry and Annual Passholders will be required to make an advance reservation to enter a park.
Please note that:
- During the limited capacity period, it may be difficult for Annual Passholders to get park reservations to visit on certain dates. To help manage capacity, total reservation days held at one time will be limited. More details will be shared in the coming weeks.
- Some pass benefits and features will not be available during periods of limited capacity. Also, park experiences and offerings will be modified and subject to limited availability or even closure.
- Annual passes are subject to blackout dates. Guests should ensure their pass type is valid for park entry prior to making a park reservation.
As we prepare for the reopening of the parks, we’re planning a special preview opportunity for Annual Passholders. We look forward to sharing details with you soon.
Please know we will be here to help you as we remain focused on delivering a wonderful experience for everyone who visits.
If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. Options to manage your annual pass continue to be available during the closure period.
Policy Updates and Refunds
Due to the closure of the Walt Disney World theme parks, some policies were modified to assist Passholders.
If you are an Annual Passholder who has paid in full:
All active Walt Disney World Resort theme park and water park Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the parks.
As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the park closure period. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
If you are an Annual Passholder on the monthly payment plan:
On April 5, 2020, we automatically stopped and will waive monthly payments due while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.
As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5, 2020 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277.
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